Privacy Policy

Illawarra Exterior Care Pty Ltd (ACN 694 394 548)
Effective date: 30 January 2026

Illawarra Exterior Care Pty Ltd trading as Illawarra Exterior Care (we, us, our) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and store your personal information.

1. What information we collect

We may collect personal information including:

Name
Phone number
Email address
Property address or job location (suburb and/or street address)
Details about the services you request
Photos or videos you send us (for quoting or job planning)
Job notes, access details, and communication history
Payment-related information (for example, invoice records and payment confirmation). We do not store full card details.

We may also collect technical information when you visit our website, such as IP address, browser type and pages visited, via cookies or similar technologies.

2. How we collect personal information

We collect personal information when you:

Call, message or email us
Submit an enquiry form on our website
Request a quote
Book a service
Provide photos, site details or access instructions
Interact with our Google Business Profile or social media pages

3. Why we collect and use your information

We collect and use personal information to:

Respond to enquiries and provide quotes
Schedule and deliver services
Communicate about bookings, timing, site requirements and outcomes
Send invoices and process payments
Improve our services and customer experience
Maintain business records and meet legal and tax obligations
Publish before and after photos only where permitted (see clause 6)

4. Disclosure of personal information

We may disclose personal information to:

Service providers who support our operations (for example, email hosting, website hosting, invoicing tools and accounting software)
Contractors or team members involved in delivering services
Government agencies or regulators where required by law
Professional advisers (for example, accountants, insurers, legal advisers) where necessary

We do not sell your personal information.

5. Overseas disclosure

Some of the service providers we use (for example, website platforms, analytics or email tools) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in line with this Privacy Policy.

6. Photos and marketing

We may take before and after photos for quoting, job records and quality control.

We may use photos for marketing purposes (website, social media, Google Business Profile) only if:

The images do not include personally identifying information, and
You have not requested that we do not use your images

If you prefer we do not use your photos for marketing, please tell us in writing at any time and we will respect your request.

7. Cookies and analytics

Our website may use cookies or similar technologies to help it function properly and to understand how visitors use the site. You can adjust your browser settings to block cookies, however some website features may not work as intended.

8. Security and storage

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. This includes secure storage of digital records and limiting access to those who need it.

9. How long we keep information

We keep personal information only for as long as needed to provide services, maintain business records, and meet legal and tax obligations. When it is no longer required, we take reasonable steps to delete or de-identify it.

10. Access and correction

You may request access to personal information we hold about you and request corrections if it is inaccurate, out of date or incomplete. Requests can be made using the contact details below.

11. Complaints

If you have a privacy complaint, please contact us and we will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Contact us

Illawarra Exterior Care
Phone: 0455 325 584
Email: info@illawarraexteriorcare.com.au